Personalized Skaters does not accept any returns or exchanges on personalized items. If the customer receives an item in which Personalized Skaters made a mistake, Personalized Skaters will send the correct item at no cost to the customer or issue a full refund if a replacement cannot be sent in time for the event. 

If you have received an order from Personalized Skaters that is incorrect, you have three (3) days to contact us from the time the product is delivered.  Please contact us at or toll-free at 1-877-896-3079.  Please indicate whether you would like to return or exchange the item.  We will not accept any claims after three (3) days. Items cannot be returned or exchanged if an incorrect size was ordered, so be sure to review all size charts prior to ordering.

To return a product that has a mistake, ship the product to:
Personalized Skaters
300 Weatherstone Dr.
Suite 164
Wadsworth, OH 44281

All returns must have a Return Authorization (RA) code on the outside of the package. If the package does not have a RA code, the package will not be accepted and it will be returned to the sender.

All shipping charges for the return/exchange of an item that contains a mistake will be paid by Personalized Skaters.  You will receive a pre-paid shipping label via email.

If the customer chooses to return an item that contains a mistake and not receive an item in exchange, the customer will receive a full refund for the product from Personalized Skaters within ten (10) business days of Personalized Skaters receiving the product.